The Problem
Cover activates at the point of shipment. If goods are lost or damaged, we manage the claim and pay the customer directly. You carry no claim liability.The rest of this page is the detail — but the mechanism never gets more complicated than this.
Step by Step
FreightInsure sits inside the logistics platforms enterprise shippers already use. Cover is activated at the point of shipment — automatically, per consignment, with no separate policy to manage and no excess.
1
API or platform integration into your existing system. We do most of the setup — your team's involvement is minimal.
2
Cover appears inside your checkout or booking flow. Per-shipment. Automatic when embedded as standard.
3
Something goes wrong? We assess the claim and manage it end to end. You're not involved.
What Your Customers See
Your customers see the option to protect their shipment at the point of booking — inside the flow they already use. No redirect. No separate form. No second system.
When cover is activated, they receive their policy documents automatically. If they need to make a claim, they deal with us — not you.
Making a Claim
Freight damage is inevitable. The question is who handles it. With FreightInsure, the answer is: we do.
Your customer submits a claim through a simple online process. No paperwork for you.
Our claims team reviews the claim against the policy terms and manages the process end to end.
Approved claims are settled directly with the customer. Target resolution: five business days.
Getting Connected
We handle most of the integration work. Your dev team's involvement is light — typically a few hours across the project.
Already on a supported platform? Integration is even faster.
What it Costs
No implementation fee. No subscription. No minimum commitment. FreightInsure generates revenue for you — not a cost line. You earn on every shipment where cover is activated.
When cover is embedded as standard in your checkout flow, activation rates typically sit between 85–100%.
No upfront cost No subscription. No implementation fee. No minimum volume.
A revenue line, not a cost You earn on every activated shipment. We only earn when you earn.
FAQs
Find answers to FAQs about shipping insurance for senders of freight.
FreightInsure is per-shipment cover that embeds directly into a freight carrier's or platform's existing workflow. Cover activates automatically at the point of shipment. If goods are lost or damaged in transit, FreightInsure assesses the claim and manages it end to end. The distributor carries no claim liability.
There is no implementation fee, no subscription, and no minimum volume commitment. FreightInsure is a revenue line for distributors — not a cost. Distributors earn on every shipment where cover is activated.
Most integrations go live within two to three weeks. FreightInsure provides a REST API with clean documentation and handles the majority of the setup work. The distributor's development team is typically involved for only a few hours across the project.
No. FreightInsure has no excess. Approved claims are settled from dollar one. This is one of the key differences from traditional marine insurance, which typically carries excesses of $1,000–$2,000 or more.
When goods are lost or damaged, the customer submits a claim through a simple online process. FreightInsure's claims team assesses the claim against the policy terms and manages the process end to end. Approved claims are settled directly with the customer. The target resolution time is five business days.
No. The distributor carries no claim liability and is not involved in claim assessment or settlement. FreightInsure manages the entire claims process on behalf of the insurer.
FreightInsure integrates via a REST API and supports direct platform connections. Distributors already using a supported TMS or freight platform can often go live even faster.
No. Traditional marine insurance is an annual policy with upfront premiums and excesses of $1,000–$2,000 or more. It typically covers a carrier's largest accounts. FreightInsure is per-shipment cover with no excess and no upfront cost. It covers the long tail of accounts that traditional marine insurance leaves behind. The two are complementary — not competing.
When FreightInsure is embedded as standard in a distributor's checkout or booking flow — rather than offered as an opt-in — activation rates typically sit between 85–100%.
Yes. FreightInsure operates in both the Australian and New Zealand markets. Eligibility, coverage limits, and regulatory frameworks differ between the two markets — details are provided during onboarding.
