FreightInsure provides cover for loss or damage to goods in transit. Cover applies from the moment goods are loaded at the collection point until they are delivered at the destination. Cover must be taken out before the shipment commences. Delay, consequential loss, disposal costs, and clean-up are not covered.

Yes. FreightInsure covers Australian domestic freight, as well as imports into Australia and exports from Australia. International transits must be approved by FreightInsure. Some Cargo Liability transits may also be covered for wholly international movements where approved.

For domestic transits wholly within Australia, the coverage limit is up to AUD 100,000 per consignment. For international transits, the limit is up to AUD 50,000. The insured value is specified by the customer at the time of quoting.

FreightInsure covers a wide range of goods types, including fragile and dangerous goods (subject to applicable dangerous goods classifications). A full list of excluded goods is detailed in the Product Disclosure Statement and Policy Wording.

Certain goods are excluded, including bulk commodities and some classes of dangerous goods. Goods that are inadequately packaged, used goods showing pre-existing damage or malfunction, and goods sent to undeliverable locations (such as PO Boxes or Authority to Leave addresses) are also excluded. The full exclusions list is in the Product Disclosure Statement.

Cover is only available where goods are suitably packaged, secured, and prepared in accordance with FreightInsure's packaging guidelines and any relevant industry requirements. FreightInsure's packaging guidelines are available on the website.

No. There is no excess payable by the insured on FreightInsure claims. Claims are assessed from dollar one.

FreightInsure processes claims in days, not months. Our freight-native claims team manages the assessment and resolution process end-to-end.

Claims can be lodged directly with FreightInsure online. Once lodged, FreightInsure manages the assessment process. For Goods in Transit policies, the shipper lodges directly. For Cargo Liability policies, FreightInsure manages both the customer's claim against the carrier and the carrier's claim against FreightInsure.

FreightInsure handles all claims management end-to-end. Distributors — including transport companies and technology platforms — do not need to manage or process claims. FreightInsure's claims team acts as the outsourced claims function.

Documentation requirements vary depending on the nature of the claim. FreightInsure will advise what is required once a claim is lodged. Generally, evidence of the shipment, the loss or damage, and the value of goods will be required.

Goods in Transit (also called Single Trip) is a per-consignment insurance policy purchased by the shipper. The shipper is the insured party, and the policy covers loss or damage to their goods in transit. Cargo Liability is a per-consignment policy purchased by the freight carrier. The carrier is the insured party, and the policy covers their legal liability for loss or damage to a customer's goods in transit. In both cases, the insurer pays all claims — there is no excess.

Yes. FreightInsure is designed for per-shipment cover. There are no annual policies, no minimum premiums, and no long-term contracts. Cover is taken out at the time of booking for each individual consignment.

In Australia, FreightInsure policies are underwritten by Assetinsure Pty Ltd and HDI Global Specialty SE. In New Zealand, policies are underwritten by HDI Global Specialty SE (NZ branch only).

FreightInsure holds an Australian Financial Services Licence (AFSL). FreightInsure is the product — the underlying insurance is provided by licensed underwriters Assetinsure Pty Ltd and HDI Global Specialty SE.

FreightInsure is an insurance-backed product. All claims are paid by the insurer — there is no risk to the distributor. FreightSafe Warranty is a self-funded warranty product offered under the FreightSafe brand, where the transport company funds claims from collected premiums. FreightSafe Warranty is not an insurance product. The right product depends on the distributor's risk appetite and commercial model.

FreightInsure is priced per consignment based on the declared value of the goods being shipped. There are no annual fees, no minimum premiums, and no commitments beyond the individual shipment.

Transport companies earn in one of two ways depending on the product. On Goods in Transit, distributors earn a commission on every policy their customers purchase — a percentage of the premium received. On Cargo Liability, the carrier purchases cover from FreightInsure at a wholesale rate and sells their own transit protection product to customers at a retail price they set. The carrier keeps the margin between the two.

No. There is no upfront cost to become a FreightInsure distributor. FreightInsure earns only when the distributor earns.

FreightInsure connects to existing TMS, booking platforms, and freight management systems via a modern REST API. No migration or system rebuilds are required. Full API documentation, webhooks, and a sandbox environment are provided. Most integrations go live within two to three weeks.

FreightInsure provides full API documentation, a sandbox environment for testing, webhooks for real-time event notifications, and a dedicated technical onboarding engineer. Design guides and integration support are included.

Yes. FreightInsure supports white-label and co-branded deployments. The FreightInsure brand can be made entirely invisible to end users — carriers and platforms can present the product under their own brand name and product identity.

FreightInsure integrates with CargoWise, MachShip, Shippit, and other leading TMS and freight booking platforms. For platforms not yet integrated, FreightInsure's REST API supports custom integration without migration or rebuilds.

In Australia, FreightInsure is available to Australian entities and residents. In New Zealand, it is available to NZ entities and residents. Cross-border purchase between markets is not permitted.

Yes. FreightInsure operates under an Australian Financial Services Licence (AFSL) and is subject to ASIC conduct regulation and APRA prudential oversight of its underwriters. FreightInsure follows the General Insurance Code of Practice.

The FreightInsure Product Disclosure Statement (PDS), Policy Wording, Financial Services Guide (FSG), and Target Market Determination (TMD) are available at freightinsure.com.

Complaints can be lodged at freightinsure.com.au/complaints. If a complaint is not resolved to your satisfaction, it can be referred to the Australian Financial Complaints Authority (AFCA).

Book a commercial walkthrough at freightinsure.com. FreightInsure will model the revenue opportunity on your freight volumes, help you choose the right product structure, and commit to a go-live timeframe.

Request API access at freightinsure.com. FreightInsure will provide documentation, sandbox access, and a dedicated technical integration engineer.

Get in touch via freightinsure.com. FreightInsure can have you set up as a referral partner in less than a day.

Visit freightinsure.com to get an instant quote. Enter your shipment details and declared value, pay online, and your cover is confirmed immediately — before your shipment moves.