The Problem
Someone lodges a claim. Emails pile up. The carrier waits on the insurer. Weeks pass. The customer doesn't. That's what happens when no-one owns the process. We do.
Step by Step
Every covered consignment comes with a dedicated claims process. Claim lodged, we take it from there — assessing, communicating, and resolving directly with your customer.
1
Your customer lodges digitally. Simple form. No back-and-forth to get started.
2
We review and manage the claim against policy terms.
3
If approved, we pay your customer directly. Not through you.
The Infrastructure
FreightInsure's claims operation is run by FreightSafe — a specialist freight claims business, not a general insurer with claims bolted on. Built for this, only this, for over twenty years.
Every consignment you cover is backed by that infrastructure.
20+ years of FreightSafe's freight claims experience.
Built for freight. Not adapted from general insurance.
Covering consignments across Australia and New Zealand.
How It's Different
An unresolved claim is a customer looking for a new carrier. We remove you from that entirely — handling assessment and communication while you stay across it through monthly reporting.
You absorb claim costs or dispute them directly.
Your team fields customers mid-claim.
Resolution drags. Relationships erode.
Backed by insurance. No claim liability on your books.
We handle it.
Five business day target. We deal with your customer directly.
FAQs
Find answers to FAQs about shipping insurance for senders of freight.
Log in to your FreightInsure account, select the affected consignment, and complete the digital claim form. You'll need the consignment details and evidence of the loss or damage — typically photos and any relevant documentation from the carrier. Once lodged, our claims team takes it from there.
Our target is five business days from the date a claim is lodged with all required information. Complex claims may take longer — but five business days is the standard we hold ourselves to.
FreightInsure's claims operation is run by FreightSafe, a specialist freight claims business with over twenty years of experience. Claims are assessed by people who work exclusively in freight — not a general insurance call centre.
Claims are assessed against the policy terms. If a claim meets the coverage criteria, it's approved and payment is made directly to the shipper. Not every claim will be approved — coverage depends on the circumstances of the loss or damage.
No. FreightInsure has no excess. Approved claims are paid from dollar one, with no minimum loss threshold.
No. The distributor carries no claim liability and is not involved in claim assessment or settlement. FreightInsure manages the entire claims process on behalf of the insurer.
Traditional marine insurance typically carries an excess of $1,000–$2,000 or more, which means the majority of everyday freight claims fall below the threshold and aren't paid. FreightInsure has no excess — coverage starts from dollar one. The products serve different purposes and can operate alongside each other.
FreightSafe runs FreightInsure's claims operation. They're a specialist freight claims management business — purpose-built for freight, not adapted from general insurance. When a claim is lodged through FreightInsure, FreightSafe's team handles assessment, communication, and resolution.
