Freight Claims Index
We process freight insurance claims across thousands of routes, carriers, and consignments every year — so we turned that data into a map.
Every line is a freight corridor in our data — origin postcode to destination postcode, traced along the roads the freight actually takes.
This is the national freight network the way FreightInsure sees it. The roads. The corridors. The connections between places.
Every corridor on this map is one where goods have gone missing, arrived damaged, or never arrived at all. Not in disasters — in ordinary deliveries that went wrong.
Around 1% of Australian domestic freight value is lost or damaged every year — a $2 billion drag on SME profitability. Most of it absorbed quietly by the businesses that sold the goods.
Each corridor is attributed by its origin and destination postcodes. Claim counts reflect activity associated with that origin-destination pair — they don't identify where along a route a claim occurred. Claim frequency also reflects many factors including volume, carrier mix and freight type.
Most freight gets there. Most of the time, without incident. That's the picture on a good day.
But 1 in 100 doesn't sound like much. Until it's a $50,000 piece of equipment, and the merchant who sold it absorbs the cost.
A typical SME shipping $2 million of goods a year, at a 1% loss rate, absorbs $20,000 in uncompensated losses annually. That's 3.3% of gross profit — before the admin, the refunds, and the customer conversation.
Under Australian Consumer Law, when freight fails, the obligation to make it right sits with the seller, not the carrier. Every line on this map is a merchant absorbing that cost.
General information only — not legal advice.
Not every corridor carries the same weight. The brighter and thicker a line, the more claims recorded on it — and the distribution is steep. Most of the map runs quiet. A small share runs hot.
This is a map of concentration, not uniformity. Which means for a carrier or platform, knowing which routes run hot is the difference between pricing risk and absorbing it.
492 freight corridors run through inner Melbourne, and 78% of them cross state borders. The suburbs doing the heaviest lifting — West Melbourne, Braybrook, Footscray, Albion — are where east-coast freight concentrates, and where claims concentrate with it.
Inner Melbourne records 45% more claims than the national average. The CBD alone, 56% above. A distribution hub running hotter than anywhere else on the map.
Perth freight goes interstate or it doesn't go. The average corridor in and out of Perth is nearly four times longer than the average Sydney corridor — and 86% of Perth routes run over 2,000 km.
Distance compounds everything. Time in transit. Handoffs. Value sitting on a truck. Perth's CBD runs quieter than average, but its northern suburbs don't — Ashby, Balga, Ballajura, Malaga — the industrial belt where the long-haul freight actually lands.
Most of Sydney sits close to the national average. The CBD runs flat. The inner suburbs, 8% above. But the corridors around Padstow and Hurstville — Sydney's south — run 31% above national average across more than 700 routes.
Australia's biggest freight market, and the concentration isn't where volume would predict. Density is the signal. Not scale.
Of the 65 Adelaide corridors in this dataset, 63 cross a state border. Most of them run east — to Sydney, Melbourne and Brisbane — or west, across the Nullarbor to Perth. There's almost no intrastate freight profile to speak of.
Adelaide is a passthrough, not a destination. Every consignment is carrying interstate-level exposure — including the 730km run to Melbourne or the 2,600km haul to Perth. A platform moving freight through South Australia is, almost by definition, moving it further than anywhere else.
South-East Queensland runs consistently below the national average — Brisbane inner 18% below, the Gold Coast 13% below, the Sunshine Coast the same. A region moving serious freight with a noticeably quieter claim profile.
Brisbane's interstate corridors aren't shorter than Melbourne's, and its routes aren't fewer. But its claim frequency consistently sits below the national average across the whole SEQ corridor set — a regional signature that holds across suburbs, metros and freight volumes. Every region carries a different claim profile, and a platform serving them needs to price each one on its own terms.
The longest corridor in the dataset. Highway, outback, remote road. Multiple carriers. Days in transit.
Every kilometre of that route is exposure on a truck — and every equivalent corridor across the country is the same. Without cover, the merchant absorbs the cost when something goes wrong. And when that merchant sells through your platform, your platform wears the consequence.
This is the same network. Every consignment protected. Every claim, handled. Every customer made whole — without it becoming the merchant's problem, or yours.
FreightInsure embeds directly into your platform. Per-shipment. Automatic. Cover built into the freight journey, not bolted on after — a product category already reshaping how freight liability is managed in Australia.
That's Drama Undone. At scale.
Explore The Data
Built on real claims data from real consignments, the FreightInsure Freight Risk Map shows claim intensity across every major freight corridor in the country — by distance, origin and destination.
Explore the data
About The Data
FreightInsure is an embedded, per-shipment freight insurance platform operating across Australia and New Zealand. We process claims across thousands of consignments. That data doesn't exist anywhere else.
Embedded at booking
Earn on every shipment
Claims handled by us
Zero excess
If you move freight, or you help others do it, we should talk.
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Australia
FreightInsure Pty Ltd (ABN 56 659 137 550; AFSL 549662) acts on behalf of Assetinsure Pty Ltd (ABN 65 066 463 803; AFSL 488403) and HDI Global Specialty SE (ABN 58 129 395 544; AFSL 458776) (together, the “Insurers”).
FreightWise Services Pty Limited (ABN 88 101 566 465, trading as FreightSafe, AFSL 529628) acts on behalf of the Insurers to manage and settle claims.
FreightInsure’s policies are distributed by companies operating in the freight industry and others under ASIC Corporations (Basic Deposit and General Insurance Product Distribution) Instrument 2015/682 through arrangements with and on behalf of FreightInsure Pty Limited. FreightInsure acts as agent of the Insurers in respect of any insurance policy purchased through us and not as your agent. Any advice provided is general advice only and does not take into account your personal objectives, financial situation or needs. Please consider whether the advice is suitable for you before proceeding with any purchase, including by reading the Product Disclosure Statement, Financial Services Guide and Target Market Determination. We will not recommend an insurance policy for you and only offer the policies available to us as listed on our website.
New Zealand
FreightInsure Limited (NZBN 9429052786495) acts on behalf of HDI Global Specialty SE (NZBN 9429049187991, FSP 774050, Financial Strength Rating of AA-/stable Standard and Poor’s, A+ AM Best).
FreightInsure’s policies are distributed by companies operating in the freight industry and others through arrangements with and on behalf of FreightInsure Limited, on a no advice basis. FreightInsure acts as an agent of the insurer in respect of any insurance policy purchased through us and not as your agent. Please refer to the Product Disclosure Statement and Policy Wording for full details of the insurance cover including policy exclusions and conditions.
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