Freight Claims Index
We process freight insurance claims across thousands of routes, carriers, and consignments every year — so we turned that data into a map.
This is Australia's freight network as FreightInsure sees it — 7,101 unique origin-destination pairs, tracked across our platform.
Most freight gets there. Most of the time, without incident. The lines you're looking at are the ones we know about — because we were embedded in them.
Across Australian domestic freight, around 1% of freight value is lost or damaged annually — a $2 billion drag on SME profitability, according to FreightSafe, Australia's largest third-party claims manager to the transport industry.
Not in disasters. In ordinary deliveries that went wrong. The coloured routes on this map are where FreightInsure resolved the claim.
Under Australian Consumer Law, the obligation to make it right generally sits with the seller — not the carrier. Your customer's contract is with them, not you.
Which means their problem becomes your problem. Every time. Disputes, goodwill write-offs, relationships that don't survive. Typical claim recovery rates are below 50% — for small merchants, it's worse.
Every coloured line on this map is a customer conversation someone had to have.
General information only — not legal advice.
A typical SME shipping $2 million of goods a year, at a 1% loss and damage rate, absorbs $20,000 in uncompensated losses annually. That's 3.3% of gross profit — before the admin, the refunds, and the customer on the phone.
These are the corridors where that number landed. Uninsured. In full.
FreightInsure was embedded on every green corridor on this map. Claims occurred. We resolved them. The businesses behind these routes didn't absorb that loss — because we were already there.
Melbourne moves more freight than almost anywhere in the country — and records a disproportionate share of theft-related claims for its volume. Density creates opportunity, for freight businesses and for opportunists who know it.
Brisbane to Sydney. The highest claim density in the FreightInsure dataset. Long haul, high volume, road freight at scale — the mode that carries the greatest damage risk of any. Every purple and green line between these cities is a claim FreightInsure resolved.
South Australia records a 0.10% claim rate — the lowest of any state in our dataset. But even the safest market isn't risk-free. One unresolved claim on a high-value consignment doesn't care about averages. Businesses without cover absorbed it themselves. Quietly, and at full cost.
Perth freight goes interstate or it doesn't go. The average WA route in our dataset travels 3,507km — more than four times the national average. WA records a 0.17% claim rate, below the national average. But at that distance, the value sitting exposed on a truck at any given moment tells a different story. And when something goes wrong out here, resolution is slow. Cover isn't.
The longest route in our dataset. Highway, outback, remote road. Multiple carriers. Days in transit. It arrived without a claim.
But without cover, every one of those kilometres was exposure sitting on a truck. How much was on it — and was it covered?
This is what your network looks like, covered. Every consignment with cover. Every claim, handled. Every customer made whole — without it becoming your problem.
FreightInsure embeds directly into your platform. Per-shipment. Automatic. The $2 billion Australian freight absorbs every year becomes your point of difference.
That's Drama Undone. At scale.
About The Data
Built on real claims data from real consignments, the FreightInsure Freight Risk Map shows claim intensity across every major freight corridor in the country — by route, by value, and by frequency.
About The Data
FreightInsure is an embedded, per-shipment freight insurance platform operating across Australia and New Zealand. We process claims across thousands of consignments. That data doesn't exist anywhere else.
We pay from dollar one.
No excess.
Claims assessed within five business days.
If you move freight, or you help others do it, we should talk.
Book a Demo
FreightInsure Australia
1300 744 044Head Office
Level 10 / 45 Clarence St
Sydney NSW 2000
Registered Address
Unit 3 / 8 Ponderosa Parade
Warriewood NSW 2102
FreightInsure NZ
04 488 1119Unit 10, 42 Ormiston Road
Auckland 2019
FreightInsure Pty Ltd (ABN 56 659 137 550; AFSL 549662) acts on behalf of Assetinsure Pty Ltd (ABN 65 066 463 803; AFSL 448403) and HDI Global Specialty SE (ABN 58 129 395 544; AFSL 458776) (together, the “Insurers”).
FreightWise Services Pty Limited (ABN 88 101 566 465, trading as FreightSafe, AFSL 529628) acts on behalf of the Insurers to manage and settle claims.
FreightInsure’s policies are distributed by companies operating in the freight industry and others under ASIC Corporations (Basic Deposit and General Insurance Product Distribution) Instrument 2015/682 through arrangements with and on behalf of FreightInsure Pty Limited. FreightInsure acts as agent of the Insurers in respect of any insurance policy purchased through us and not as your agent. Any advice provided is general advice only and does not take into account your personal objectives, financial situation or needs. Please consider whether the advice is suitable for you before proceeding with any purchase, including by reading the Product Disclosure Statement, Financial Services Guide and Target Market Determination. We will not recommend an insurance policy for you and only offer the policies available to us as listed on our website.
© 2026 FreightInsure. All rights reserved.
