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Freight Claims Index

Inside Australia's Freight Claims Data

We process freight insurance claims across thousands of routes, carriers, and consignments every year — so we turned that data into a map.

Loading freight network
Claim frequency
Claim frequency:
Distance:
The Network

4,274 freight routes, mapped by FreightInsure.

Every line is a freight corridor in our data — origin postcode to destination postcode, traced along the roads the freight actually takes.

This is the national freight network the way FreightInsure sees it. The roads. The corridors. The connections between places.

The Cost of Going Without

$2 billion. Absorbed quietly. Every year.

Every corridor on this map is one where goods have gone missing, arrived damaged, or never arrived at all. Not in disasters — in ordinary deliveries that went wrong.

Around 1% of Australian domestic freight value is lost or damaged every year — a $2 billion drag on SME profitability. Most of it absorbed quietly by the businesses that sold the goods.

1%
Est. freight loss & damage rate — Australian domestic
$2B
Annual drag on Australian SME profitability

Each corridor is attributed by its origin and destination postcodes. Claim counts reflect activity associated with that origin-destination pair — they don't identify where along a route a claim occurred. Claim frequency also reflects many factors including volume, carrier mix and freight type.

The Reputation Risk

$20,000. What it costs a typical merchant every year.

Most freight gets there. Most of the time, without incident. That's the picture on a good day.

But 1 in 100 doesn't sound like much. Until it's a $50,000 piece of equipment, and the merchant who sold it absorbs the cost.

A typical SME shipping $2 million of goods a year, at a 1% loss rate, absorbs $20,000 in uncompensated losses annually. That's 3.3% of gross profit — before the admin, the refunds, and the customer conversation.

$20K
Annual uncompensated loss — typical SME shipping $2M/yr at 1% loss rate
3.3%
Of gross profit lost — before admin, reshipping & refund costs

Under Australian Consumer Law, when freight fails, the obligation to make it right sits with the seller, not the carrier. Every line on this map is a merchant absorbing that cost.

General information only — not legal advice.

Claim Frequency

10% of routes carry almost a third of all claims.

Not every corridor carries the same weight. The brighter and thicker a line, the more claims recorded on it — and the distribution is steep. Most of the map runs quiet. A small share runs hot.

10%
Of routes carry 31% of all recorded claims
20%
Of routes carry 45% of all recorded claims

This is a map of concentration, not uniformity. Which means for a carrier or platform, knowing which routes run hot is the difference between pricing risk and absorbing it.

Melbourne, VIC

+45%. Melbourne inner's claim frequency vs the national average.

492 freight corridors run through inner Melbourne, and 78% of them cross state borders. The suburbs doing the heaviest lifting — West Melbourne, Braybrook, Footscray, Albion — are where east-coast freight concentrates, and where claims concentrate with it.

Inner Melbourne records 45% more claims than the national average. The CBD alone, 56% above. A distribution hub running hotter than anywhere else on the map.

+56%
Melbourne CBD vs national avg (421 routes)
+45%
Inner Melbourne vs national avg (492 routes)
Perth, WA

3,168 km. The average Perth route.

Perth freight goes interstate or it doesn't go. The average corridor in and out of Perth is nearly four times longer than the average Sydney corridor — and 86% of Perth routes run over 2,000 km.

Distance compounds everything. Time in transit. Handoffs. Value sitting on a truck. Perth's CBD runs quieter than average, but its northern suburbs don't — Ashby, Balga, Ballajura, Malaga — the industrial belt where the long-haul freight actually lands.

3,168km
Average Perth corridor distance — 3.8× the Sydney average
Sydney, NSW

+31%. Sydney's south runs hot, across 711 routes.

Most of Sydney sits close to the national average. The CBD runs flat. The inner suburbs, 8% above. But the corridors around Padstow and Hurstville — Sydney's south — run 31% above national average across more than 700 routes.

Australia's biggest freight market, and the concentration isn't where volume would predict. Density is the signal. Not scale.

+31%
Sydney south (2200–2234), 711 routes
−1%
Sydney CBD (2000–2030), 348 routes
Adelaide, SA

97% interstate. Adelaide doesn't freight locally.

Of the 65 Adelaide corridors in this dataset, 63 cross a state border. Most of them run east — to Sydney, Melbourne and Brisbane — or west, across the Nullarbor to Perth. There's almost no intrastate freight profile to speak of.

Adelaide is a passthrough, not a destination. Every consignment is carrying interstate-level exposure — including the 730km run to Melbourne or the 2,600km haul to Perth. A platform moving freight through South Australia is, almost by definition, moving it further than anywhere else.

97%
Share of Adelaide corridors that cross a state border
Brisbane, QLD

−18%. Brisbane runs quieter than the rest of the country.

South-East Queensland runs consistently below the national average — Brisbane inner 18% below, the Gold Coast 13% below, the Sunshine Coast the same. A region moving serious freight with a noticeably quieter claim profile.

Brisbane's interstate corridors aren't shorter than Melbourne's, and its routes aren't fewer. But its claim frequency consistently sits below the national average across the whole SEQ corridor set — a regional signature that holds across suburbs, metros and freight volumes. Every region carries a different claim profile, and a platform serving them needs to price each one on its own terms.

−18%
Brisbane inner vs national avg (469 routes)
−13%
Gold Coast (4207–4230), 362 routes
The Long Haul

5,624km. Brisbane Airport to the Pilbara coast.

The longest corridor in the dataset. Highway, outback, remote road. Multiple carriers. Days in transit.

Every kilometre of that route is exposure on a truck — and every equivalent corridor across the country is the same. Without cover, the merchant absorbs the cost when something goes wrong. And when that merchant sells through your platform, your platform wears the consequence.

5,624km
The longest corridor in the dataset — Brisbane Airport to Fortescue, WA
The Opportunity

Every route was a liability. Now it's revenue.

This is the same network. Every consignment protected. Every claim, handled. Every customer made whole — without it becoming the merchant's problem, or yours.

FreightInsure embeds directly into your platform. Per-shipment. Automatic. Cover built into the freight journey, not bolted on after — a product category already reshaping how freight liability is managed in Australia.

4,274
Corridors in the dataset. Every one an opportunity.

That's Drama Undone. At scale.

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Explore The Data

Every damaged pallet. Every lost consignment. Mapped.

Built on real claims data from real consignments, the FreightInsure Freight Risk Map shows claim intensity across every major freight corridor in the country — by distance, origin and destination.

routes

Explore the data

to km
Each corridor reflects activity associated with that origin–destination pair. Hover a route for details.
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About The Data

We built this because we're the only ones who could.

FreightInsure is an embedded, per-shipment freight insurance platform operating across Australia and New Zealand. We process claims across thousands of consignments. That data doesn't exist anywhere else.

Embedded at booking

Earn on every shipment

Claims handled by us

Zero excess

If you move freight, or you help others do it, we should talk.

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